At Truwor, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy to ensure your satisfaction.

Return Address:

1326 Yinhai Road, Yidong Industrial Park,
23rd Li Street, Yiwu City, Jinhua,
Zhejiang, China

Contact Information:

Phone: +8619213558103
Email: truwor.lygpe.com

Return and Exchange Guidelines:

  1. Eligibility:

    • To be eligible for a return or exchange, items must be unused, unworn, and in their original condition with tags attached.
    • Returns or exchanges must be initiated within 3 days from the date of purchase.

  2. Return Process:

    • To initiate a return or exchange, please contact our customer service team via phone or email to request a Return Merchandise Authorization (RMA) number.
    • Pack the items securely and include the RMA number along with your order details.
    • Ship the items to the provided return address using a trackable shipping method.

  3. Return Shipping:

    • Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.
    • We recommend using a trackable shipping method to ensure the safe return of your items.

  4. Refunds and Exchanges:

    • Once your return is received and inspected, we will process your refund or exchange within 3 business days.
    • Refunds will be issued to the original payment method used for the purchase.
    • Exchanges will be processed based on product availability.

  5. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
    • We may require photo evidence of the damage or defect to expedite the resolution process.

  6. Non-Returnable Items:

    • Certain items, such as personalized or final sale items, may not be eligible for return or exchange. Please refer to the product description for details.

If you have any further questions or need assistance with your return or exchange, please don’t hesitate to contact us. We’re here to help you every step of the way.

Thank you for shopping with Truwor. Your satisfaction is our top priority.